XM

Regulation

The Trading Point group holds licences from seven regulators. Clients from Chile are served by XM (SC) Limited, trading as XMGlobal, under licence FSA Seychelles SD190; the client agreement is governed by the law of Seychelles and assigns jurisdiction to its courts. In Chile the CMF keeps the Ley Fintech register of providers established in the country and publishes alerts about entities operating outside it. A complaint has to be filed in writing within three business days of the event that gave rise to it, at [email protected]; XM acknowledges receipt within two business days and undertakes to resolve the matter within thirty business days.

Platforms and instruments

Around 1,400 instruments are available. Client money is held with an approved bank, segregated from the company's own funds and pooled with other clients in an omnibus account. Negative balance protection and hedging apply to all account types.

Account types

• Standard: EUR/USD from 1.6 pips, no commission, deposit from $5, eligible for the deposit bonus
• Ultra Low Standard: EUR/USD from 0.8 pips, no commission, deposit from $5
• Shares: physical shares admitted to trading on a regulated market, commission applies, deposit from $10,000, leverage fixed at 1:1

Standard and Ultra Low Standard can be opened as micro accounts. Stop out level is 20% on both and 0% on Shares. Leverage on retail accounts reaches 1:1000 and is set by the client in the Personal Area from a fixed list (1:1000, 1:888, 1:500, 1:400, 1:300, 1:200 and lower). Base currency is chosen at opening from USD, EUR, JPY, GBP, AUD, CHF, ZAR, HUF, SGD and PLN; amounts arriving in another currency are converted by XM at its own rate, and a mark-up defined in the Spreads and Conditions Schedule may be added to it.

On the Shares account XM acts as an execution-only broker and credits dividends on the instruments it holds on the client's behalf. A Fair Value Adjustment is applied to overnight positions on certain spot instruments and is charged at a triple rate over the Friday market closure. After ninety calendar days without trading, deposits, withdrawals or internal transfers an account becomes dormant and is charged $10 per month, or the full free balance if it is under $10; twelve months of inactivity terminates the client agreement.

Payments for clients from Chile

Khipu is a local Chilean instant bank transfer, Webpay Plus processes Chilean cards in pesos, MACH is a local wallet. XM charges no fees on deposits or withdrawals. Withdrawals follow XM's Matching Rule: the exact amount deposited via a specific method is first returned to that same source, and any remaining balance can then be withdrawn through any available method listed under Funding.

Localisation and support

The XM website and educational materials are available in Spanish. Legal documents are drawn up in English, and the English version prevails over any translation. Support runs 24/7 through live chat, email and phone on +248 4671941 and +248 4671949 (Seychelles).

Bonuses and programs

• 100% deposit bonus up to $100: limited-time offer for new clients, on Standard accounts
• XM Loyalty Program: Bronze, Silver, Gold and Diamond tiers; XMC token accrual redeemable for rewards in the Marketplace
• Copy Trading: in-house service for copying trades from a Manager; the Manager sets their own fee and minimum investment amount, and the fee is transferred from the Investor account
• Trader contests: regular demo contests and paid tournaments with prize pools; entry fee and pool are listed on each tournament card
• Refer a Friend and XM Traders Club: referral rewards and a member programme